DISTINCTIVE VS. COMPETITION

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When deciding which remodeler to partner with in the transformation of your greatest asset, consider the following points to help weigh the value of different companies:

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Accountability
Guarantees
	On-time guarantee, with cash rebate if project is late?	Distinctive √	Brand X □
	On-budget guarantee, Fixed Price contract?	Distinctive √	Brand X □

Warranties
	3-year limited Workmanship warranty?	Distinctive √	Brand X □
	7-year limited Structural warranty?	Distinctive √	Brand X □
	Lifetime limited cabinet warranty (only Dealership Brands apply)?	Distinctive √	Brand X □

Customer Service
	Account manager / Client Advocate?	Distinctive √	Brand X □
	Project manager / On-Site Supervision?	Distinctive √	Brand X □
	Production manager / Quality Control?	Distinctive √	Brand X □
	Lead carpenter / In-house carpenter?	Distinctive √	Brand X □
	Office manager / Backroom support?	Distinctive √	Brand X □

Solid Reputation
Customer Feedback (provided by 3^rd party unbiased sources)
	90%+ client satisfaction rate?	Distinctive √	Brand X □
	Consumer Choice Award?	Distinctive √	Brand X □

Design Credentials
	Won awards Locally for Design excellence?	Distinctive √	Brand X □
	Won awards Regionally for Design excellence?	Distinctive √	Brand X □
	Won awards Nationally for Design excellence?	Distinctive √	Brand X □

100% Residential Remodeling / Business Longevity & Experience
	Does the remodeling company own permanent office space?	Distinctive √	Brand X □
	Is their business focus 100% Residential Remodeling work?	Distinctive √	Brand X □
	Does their “typical project” match your project type & size?	Distinctive √	Brand X □

Industry Leadership & Involvement
	Do employees hold industry certifications like CR, CGR, CLC?	Distinctive √	Brand X □
	Members of National Association of Remodeling Industries (NARI)?	Distinctive √	Brand X □
	Members of National Kitchen & Bath Association (NKBA)?	Distinctive √	Brand X □
	Members of National Association of Homebuilders (NAHB)?	Distinctive √	Brand X □
	Currently, or in the past, served on Industry Association Boards?	Distinctive √	Brand X □
	Listed in Top 15 Remodelers in Atlanta (Atlanta Business Chronicle)?	Distinctive √	Brand X □
	Listed in Top 500 Remodelers nationwide (Qualified Remodeler)?	Distinctive √	Brand X □
	Been included on nationwide Inc. 5000 List (Inc. Magazine)?	Distinctive √	Brand X □
	Consistent Junior League of Atlanta Tour of Kitchens supporter?	Distinctive √	Brand X □

Respectfully Accommodating
Easy Access & Multiple Forms of Communication
	E-mail?	Distinctive √	Brand X □
	Fax?	Distinctive √	Brand X □
	Cell phone?	Distinctive √	Brand X □
	Office?	Distinctive √	Brand X □

Pre-Construction Activities
	Provide a comprehensive Homeowners Expectation Guide?	Distinctive √	Brand X □
	Hold Pre-Construction Meetings to help ensure you are prepared?	Distinctive √	Brand X □
	Landscape protection plan?	Distinctive √	Brand X □
	Interior dust management and site protection?	Distinctive √	Brand X □

Site Management / Communication Plan
	Procedures and Standards for job site cleanliness?	Distinctive √	Brand X □
	Provide dumpster and portable toilet for every project?	Distinctive √	Brand X □
	Post Job Site & Safety Rules?	Distinctive √	Brand X □
	Scheduled meetings with Project Managers, every week?	Distinctive √	Brand X □

Managing the Stress
Sales & Design
	Provide a professionally written detailed Initial Proposal?	Distinctive √	Brand X □
	Provide & coordinate Design Services to communicate the project?	Distinctive √	Brand X □
	Provide a Designer to assist with product selections?	Distinctive √	Brand X □
	Assist with required Building Variances?	Distinctive √	Brand X □

Risk Management
	Systems and Employees in place, should the Owner become ill or die?	Distinctive √	Brand X □
	Have Worker’s Compensation insurance?	Distinctive √	Brand X □
	Have General Liability insurance?	Distinctive √	Brand X □
	Have Builders Risk insurance?	Distinctive √	Brand X □
	Pull all required Permits?	Distinctive √	Brand X □
	Have Contractors License (effective July, 2008)?	Distinctive √	Brand X □
	Always uses Licensed mechanical and electrical contractors?	Distinctive √	Brand X □

Quality Controls
	Defined Design and Construction Standards?	Distinctive √	Brand X □
	Pre-sheetrock client walk-throughs?	Distinctive √	Brand X □
	Substantial completion client walk-throughs?	Distinctive √	Brand X □
	Utilizes a proven project closeout process to ensure satisfaction?	Distinctive √	Brand X □

Upon Completion
	Provide Care & Maintenance Guide, to help protect your investment?	Distinctive √	Brand X □
	Provide Warranty Manual, clearly defining procedures & coverage?	Distinctive √	Brand X □

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A distinctively different way to renovate

Distinctive Remodeling Solutions
770.668.9393 Fax: 770.668.0089
customerservice@DistinctiveRemodeling.net

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